Returns & Refunds Policy

Due to the perishable nature of fresh flowers, we are unable to accept physical returns of arrangements. However, we handle all quality issues on a case-by-case basis with the following commitments:

• If flowers arrive wilted, damaged, or significantly different from what was ordered, contact us immediately with photos.
• We will arrange a complimentary replacement or issue a full refund within 2 business days.
• Quality claims must be submitted within 24 hours of delivery.

Order Cancellations

• Standard orders: Cancel up to 24 hours before the scheduled delivery for a full refund.
• Custom and event orders: Require 72 hours notice for cancellation.
• Wedding packages: Subject to the terms outlined in your signed contract.
• Same-day orders: Cannot be cancelled once the preparation process has begun.

All arrangements are composed fresh on the day of delivery. We guarantee that flowers will maintain their beauty for a minimum of:

• Standard bouquets: 5–7 days with proper care
• Premium arrangements: 7–12 days with proper care
• Orchid arrangements: 4–8 weeks with proper care

Refer to our flower care guide for tips on maximizing bloom life.

1. Contact us within 24 hours of delivery via email or phone.
2. Provide your order number and photos of the issue.
3. Our team will review your claim within 4 hours.
4. Approved refunds are processed within 2–5 business days to your original payment method.